Terms of Service
Welcome to shop.insize.com.my, your online store for genuine Insize measuring tools. These Terms of Service govern your access to and use of our website, including all pages, features, content, and services we provide. By browsing, placing an order, or creating an account, you agree to these terms. If you do not agree, please do not use our site.
We operate this store as a Malaysian-based business committed to fair trading under Malaysian law, including the Consumer Protection Act 1999, Electronic Commerce Act 2006, and Consumer Protection (Electronic Trade Transactions) Regulations 2024.
Use of the Website
You may use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Prohibited actions include transmitting viruses, spamming, harassing others, or attempting unauthorized access. We reserve the right to suspend or terminate access if we suspect misuse.
All content on the site — product descriptions, images, specifications, and pricing — is provided for information only. While we strive for accuracy, we do not guarantee that all details are error-free. Minor variations in color or appearance may occur due to screen settings or manufacturing tolerances typical for precision tools.
Account Registration and Security
To place orders or access certain features, you may need to create an account. You are responsible for keeping your login details confidential and for all activities under your account. Notify us immediately at [email protected] if you suspect unauthorized use. We are not liable for losses arising from your failure to secure your account.
Orders and Contract Formation
Placing an item in your cart does not create a binding contract. A contract forms only when we send you an order confirmation email after payment clearance. We reserve the right to refuse or cancel any order (even after confirmation) due to pricing errors, stock unavailability, suspected fraud, or other valid reasons. If we cancel, we will refund any payment received.
Prices are displayed in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise. We may adjust prices without notice, but changes do not affect confirmed orders.
Payment
We accept payments through [list your gateways, e.g., credit/debit cards, online banking, e-wallets like Touch ‘n Go, etc.]. By providing payment details, you confirm they are accurate and authorize us (or our processor) to charge the full amount, including shipping and any taxes/fees. All payments are processed securely.
We do not store full card details on our servers; payments are handled by compliant third-party gateways.
Shipping and Delivery​
We ship within Malaysia using reliable couriers. Estimated delivery times are shown at checkout and are approximate — delays may occur due to weather, customs (if applicable), or logistics issues. Title and risk of loss pass to you upon delivery. We are not responsible for delays beyond our control.
For full details on shipping costs, methods, and timelines, refer to our Shipping Policy or product pages.
Returns, Refunds, and Warranties
Our Return and Refund Policy governs all returns, refunds, and exchanges — please review it here. It covers defective, damaged, incorrect, or not-as-described items (where we cover return costs per Malaysian law) and limited change-of-mind options for unopened precision tools.
Insize products carry manufacturer warranties where applicable; details appear on product pages. We facilitate claims but are not the warrantor unless stated.
Limitation of Liability
To the fullest extent permitted by law, shop.insize.com.my is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the site or products — including lost profits, data loss, or business interruption. Our total liability is limited to the amount you paid for the specific product in question.
We provide products “as is” without additional warranties beyond those required by Malaysian consumer law.
Intellectual Property
All content, trademarks (including “Insize”), logos, images, and designs on the site are our property or licensed to us. You may not copy, reproduce, distribute, or create derivative works without written permission.
Governing Law and Dispute Resolution
These terms are governed by the laws of Malaysia. Any disputes arising from or related to these terms or your purchases will be resolved exclusively in the courts of Malaysia. We encourage informal resolution first — contact us before escalating.
Changes to These Terms
We may update these terms from time to time to reflect changes in law, our services, or business practices. The updated version will be posted here with a revised “Last updated” date. Continued use of the site after changes constitutes acceptance.
Contact Us
For questions about these Terms of Service, reach us at: Email: [email protected] WhatsApp: +6012-395 6288 Business Address: A-02-GF, Garden Shoppe One City, Jalan USJ 25/1F, One City, 47650 Subang Jaya, Selangor
Thank you for choosing shop.insize.com.my. We appreciate your business and are committed to delivering reliable Insize measuring tools with excellent service.